Shipping & Returns

Shipping Policy

  • We ship to Puerto Rico and United States.

  • Puerto Rico flat rate shipping charge of ($3.66)

  • US flat rate shipping charge of ($4.75)

How long will it take my order to ship?

Upon completion of your order, you'll receive an email confirmation. 

Delivery time takes from 3 to 7 business days​​

Note: Customized orders usually takes from 5 to 7 business days.

Once your item ships, you'll receive and email confirmation with the tracking number.

Return & Exchange Policy

Returns

To return an item, please read the following instructions:

You must send us an email to cl.dogwear@gmail.com to request a return that includes the following:

 

  • Order Number

  • Return reason

Allow us 24 hours to respond your email. Once we send you an approval of return, customer is responsible for return charges. Returning address will be sent on the email.

Note: Items must be unused and must be returned with their original tags. Shipping costs will not be refunded

Exchanges

To exchange an item, please read the following:

Items must be unused and returned with their original tags. 

You must send us an email to cl.dogwear@gmail.com to request a return for exchange that includes the following:

 

  • Order Number

  • Reason for exchange

  • New size and/or item for exchange

Allow us 24 hours to respond your email. Once we send you an approval of return for exchange, Customer is responsible for return charges. Returning address will be sent on the email.  Re-shipment fee will be covered by us.

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